“There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer!
The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.”
-Sam M. Walton
Your customer service representatives are the face and voice of your business. Realize the value these frontline employees by investing in equipping them with skills they need to communicate positively and professionally with customers.
If you want your customer service representative to provide a world class experience to your customers, then discuss your brief with our consultants.
Get a customised intervention plan that meets your objective, works within your time frame and is budget-friendly. Write to us at: pallab@pallabmitra.com